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Work item:
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F.746.16 (ex F.AI-ILICSS)
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Subject/title:
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Technical requirements and evaluation methods of intelligent levels of intelligent customer service systems
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Status:
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Approved on 2022-12-14 [Issued from previous study period]
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Approval process:
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AAP
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Type of work item:
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Recommendation
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Version:
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New
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Equivalent number:
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-
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Timing:
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-
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Liaison:
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-
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Supporting members:
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-
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Summary:
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The intelligent customer service system can provide more convenient, efficient, and stable services for users through the application of AI technologies such as speech recognition, text to speech and natural language processing. Improving and evaluating the intelligence levels of the intelligent customer service system are valuable. This Recommendation specifies the requirements and evaluation methods for system intelligence of intelligence customer service system in four aspects, including the basic functions, the core technologies of AI, the maturation of system and the service experience.
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Comment:
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-
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Reference(s):
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Historic references:
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Contact(s):
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| ITU-T A.5 justification(s): |
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First registration in the WP:
2020-07-01 18:40:51
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Last update:
2022-11-04 09:35:37
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