ITU Workshop on Quality of Service and Quality of Experience of Digital Financial Services
12 May 2022
Contact:
tsbevents@itu.int
| 14:00 - 14:10 |
Opening
Welcome remarks and introduction to ITU-T Study Group 12 |
14:10 - 15:10
| Session 1: State of affairs of QoS and QoE for digital financial services
This session will introduce the principles of quality assessments for digital financial services (DFS) and engage different stakeholders in the DFS community to share their experiences and key learnings on conducting DFS quality assessments.
Moderator: Tania Villa, Study Group 12 Chair | Director, Regulatory Technical Analysis, IFT, Mexico
|
15:10 - 15:50
| Session 2: Deep dive on methodologies for DFS quality assessment
This session will provide an in-depth look into methodologies for DFS quality assessment covering aspects including the extension of use cases, automation of DFS testing. It will also introduce the work of Question 20 in ITU-T Study Group 12 in this area and discuss potential future developments/requirements for DFS quality assessments. [Presentation]
Moderator: Collins Mbulo, Study Group 12 Vice-chair | Manager, Quality of Service, ZICTA, Zambia
- Wolfgang Balzer, Q20/12 Acting Co-rapporteur | Focus Infocom GmbH, Germany
- Fiona Kamikazi, Q20/12 Acting Co-rapporteur | Uganda Communications Commission (UCC)
- Joachim Pomy, Q20/12 Acting Co-rapporteur | Opticom GmbH, Germany
|
15:50 - 16:55
| Session 3: Looking to the future: opportunities and prospects for standardization
This session will explore opportunities for future standards on quality assessments for digital financial services by examining consumer perspectives, regulatory challenges and requirements as well as new testing methods being applied for DFS quality assessment.
Moderator: Fiona Kamikazi, Q20/12 Acting Co-rapporteur | Uganda Communications Commission (UCC)
|
16:55 - 17:10
| Summary of workshop outcomes and key takeaways for SG12 followed by closing remarks
|
