Page 941 - Shaping smarter and more sustainable cities - Striving for sustainable development goals

5 Outline of SSC standard needs and gap analysis

This section outlines the task of future standardization work, the existing gaps and organizations
where potentially collaboration could be sought for each aspect proposed in Figure 1.

5.1 Smart sustainable city service standards

5.1.1 E‐government

5.1.1.1 Task

The standardization of e‐government should support the services related to government affairs that
are provided to city residents.

NOTE 1– The technologies of e‐government include, but are not limited to, information sharing, electronic
document sharing, and data directory service.

The tasks include, but are not limited to:
 developing guidelines for the services of e‐government related to SSC that include: online
city information availability, online civic engagement, online support for new city residents,
strategies to enable ICT literacy of residents, etc.
 developing a series of technical standards including the terms and definitions, service
models, information management, and safety and security, etc., in the e‐government of
SSC.
 providing the necessary collaboration for joint activities in this field between ITU‐T and
SDOs conducting related work on SSC, consortia and forums.
NOTE 2 – [ITU‐T TR management] explains the services of e‐government in SSC.

NOTE 3 – There are some fundamental standards on information technologies in ISO/IEC, including:
 vocabulary;
 metadata registries;
 software product evaluation;
 security techniques (evaluation criteria for information technology (IT) security, digital
signatures with appendix, entity authentication, non‐repudiation);

 open systems interconnection (security frameworks for open systems, systems
management).
NOTE 4 – There are some fundamental standards on data exchange service, including:
 office automation;
 real‐time information releasing;

 transparency around governmental decision‐making and open data;
 electronic public‐opinion polling.

5.1.1.2 Gap

Standards linked to the above mentioned e‐government services are still required in the following
area:

 government project that benefit the municipalities and residents (emergency response,
decision making, etc.).

ITU‐T's Technical Reports and Specifications 931