Page 35 - ITU-T Focus Group Digital Financial Services – Consumer Experience and Protection

ITU-T Focus Group Digital Financial Services
Consumer Experience and Protection

NOTE: This KPI and its technical basis are currently not standardized and therefore cannot be assessed in a
comparative manner.

4.3.10 HTTPS set-up time [s]
The HTTPS set-up time is the time period needed to access the service successfully, from starting the connection
to the point of time when the content is sent or received.

• Target values:
– 30 sec for 90%, 60 sec for 100%

– 15 sec for 95%, 30 sec for 100%
– 8 sec for 98%, 20 sec for 100% ?
NOTE: This KPI and its technical basis are currently not standardized and therefore cannot be assessed in a
comparative manner.

4.3.11 HTTPS session failure ratio [%]
The HTTPS IP-service access ratio is the probability that a subscriber would not be able to establish a TCP/IP
connection to the server of a service successfully.

• Target: 2% - 1% - 0.5% ?
NOTE: This KPI and its technical basis are currently not standardized and therefore cannot be assessed in a
comparative manner.

4.3.12 HTTPS session time [s]

The HTTP session time is the time period needed to successfully complete a packet switching data session. It
is also called page loading time.
• Target values:

– 30 sec for 90%, 60 sec for 100%
– 15 sec for 95%, 30 sec for 100%
– 8 sec for 98%, 20 sec for 100% ?

NOTE: This KPI and its technical basis are currently not standardized and therefore cannot be assessed in a
comparative manner.

4.3.13 HTTPS data transfer cut-off ratio [%]

The HTTP data transfer cut-off ratio is the proportion of incomplete data transfers and data transfers that
were started successfully.

• Target: 2% - 1% - 0.5% ?

NOTE: This KPI and its technical basis are currently not standardized and therefore cannot be assessed in a
comparative manner.

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