Page 48 - International Standards to Shape Smart Sustainable Cities: The Case of Moscow

Implementing ITU-T International Standards to shape Smart Sustainable Cities - The case of Moscow

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Figure 21: Government services portal on Mos.ru
E-Services are also available to assist parents in enrolling their child in kindergarten. For
example, a pilot project that utilizes blockchain technology has been launched that would allow
parents to place a request for a spot in kindergarten. The enrollment system would ensure that
there is a verifiable record of their child’s enrollment place in the queue. That enrollment record
would remain valid and unchanged (unless or until a change is initiated by the parents).

My Documents

Moscow has established My Documents centres (as seen in Figure 22) throughout the city where
citizens can request and receive nearly 90 per cent of all government services. Since the first
centre was opened in 2011, the programme has been expanded to include 131 centres. The
locations of all centres are available on the mos.ru website where residents can check how busy
each location is, and they are open 7 days a week with an average wait time for service of
approximately 3 minutes.

Figure 22: My Documents centre

56 https://www.mos.ru/en/news/item/29296073/

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