Page 19 - FIGI Digital Financial Services Consumer Competency Framework

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1�5 Understand how to access digital financial service in a secure manner
To understand how to use DFS services securely and protect oneself from online threats. To understand the risks of dis-
closing login credentials and how to manage them in a secure manner.
Knowledge area CA1.5-K1 Know how to recognize and detect fraudulent emails, (phishing, vishing and
social engineering scams), texts and calls.
CA1.5-K2 Know not to disclose login credentials to third parties to help perform trans-
actions.
CA1.5-K3 Know how to protect the mobile phone used for DFS transactions, including
protection against SIM swaps.
CA1.5-K4 Know the risks and dangers that come when transacting online and using
digital financial services.
CA1.5-K5 Know basic good practices to prevent common types of cyber threats.
CA1.5-K6 Know how to use multifactor authentication and biometrics and why they
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are safer for accessing DFS (may not be applicable in all countries ).
Skills Area CA1.5-S1 Evaluate one’s phone security feature/detect weak security features .
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CA1.5-S2 Assess the DFS platform and make sure it is safe and secure.
CA1.5-S3 Manage different usernames and passwords for login to one’s online profile
and access different digital services, and avoid use of the same username/password
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for multiple online services .
CA1.5-S4 Apply critical thinking when receiving social engineering scams (i.e.: recog-
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nizing the methods used by scammers) .
CA1.5-S5 Do not leave money with agents to carry out transactions on one’s behalf .
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CA1.5-S6 Do not engage with Smishing emails or messages – i.e. use of phone calls or
SMS to gather personal information such as account details, PINs or passwords or oth-
er consumer identification details.
CA1.5-S7 Use multifactor authentication and biometrics for accessing digital financial
services.
CA1.5-S8 Protect your biometrics.
Proactive steps CA1.5-P1 Set strong passwords which are changed frequently.
CA1.5-P2 Engage with reputable and trusted DFS providers.
CA1.5-P3 Secure devices (lock screen) when not using one’s device and set passwords
to prevent unauthorised access to financial app.
CA1.5-P4 Customize privacy settings on one’s online accounts.
CA1.5-P5 Discontinue use of any agent who asks for customers’ PIN immediately.
CA1.5-P6 Check financial statements regularly.
CA1.5-P7 Use SMS update facility.

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