Page 10 - U4SSC Case study: Urban mobility, June 2020

4. The rapid growth and performance of e-hailing services has encouraged existing service providers
to continue their operations and additional e-hailers to set up operations in Dubai, resulting in
long-term partnerships with the RTA. For example, Careem, a start-up from Dubai, grew into an
international company worth over USD 1 billion.

5. The limousine sector has seen a growth of 36 per cent since the partnership was introduced, which
is highest in the history of the sector in Dubai

6. It has encouraged the taxi sector to think more innovatively and to increase the taxi utilization rate.
7 The RTA's service quality effectiveness reached 78 per cent (2017) from 66 per cent (in 2016).

8. The average waiting time for a customer in Dubai to get a for-hire vehicle has been reduced to 4
minutes, compared with 12 minutes before this partnership.
9. E-hailing company rides have eliminated searching for parking, contributing to their overall
satisfaction and also to reduced carbon dioxide emissions.

10. The e-hailing sector has created a new service industry in Dubai with additional revenues shared
among its participants in a win-win manner.

11. Dubai has taken a pioneering leadership position in terms of regulating and operating high-
performance, commercially viable and safe e-hailing services.

References

• RTA Statistics, 2018
• RTA Dispatch Center Bookings data, 2017 and 2018

• Arthur D Little Future of Mobility Report (2017)
• Urban Mobility Innovation Index (2017)

List of discussion partners/interviews

• Interview with RTA representatives, 2018 (Mr Adel Mohammed Shakri — Director of Transportation
Systems Department, Eng. Mohammed Abubaker Al Hashimi, Director of Planning & Business
Development Department).
• Interview with Careem representatives, 2018

• Interview with Uber representatives, 2018

4 Case study: Urban mobility, June 2020