Day 1: Monday, 13 March 2023
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09:30 - 10:00
| Welcome and Opening Remarks
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Yusupha Jobe, Director General, PURA, The Gambia
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Lamin Camara, Permanent Secretary, Ministry of Communication and Digital Economy, The Gambia
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Martin Adolph, Study Group Advisor, ITU
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| 10:00 - 10:30 |
Group Photo and Coffee Break
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| 10:30 - 12:30 | Roundtable on telecommunication service quality
PURA and telecommunications operators active in The Gambia set the scene for the workshop by discussing the state of QoS and QoE, as well as challenges faced and possible solutions.
Moderator: Malamin Darboe, Director of Human Resources and Corporate Affairs, PURA, The Gambia
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Jamilatou Saidy Faye, Deputy Director Consumer Affairs, PURA, The Gambia: "Quality of experience - The Gambian context" [Presentation]
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Amadou Sowe, Senior Manager ICT, PURA, The Gambia: "The Status of Telcos QoS-The Gambia Context" [Presentation]
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Marie Njie, Gamcel, The Gambia: "New data sites, stronger internet. Gamcel data, faster and better!" [Presentation]
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Saad Eddin Zein, Africell, The Gambia: "Africell: QoS/QoE Challenges in The African Region" [Presentation]
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Goueye Bi Vanie, QCell, The Gambia: "Network Quality of Service Report and Challenges" [Presentation]
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| 12:30 - 13:30 |
Measurement campaigns, monitoring systems and sampling methodologies to monitor the quality of service in mobile networks – Regulators experience (Part 1)
Representatives from national regulatory authorities (NRAs) showcase their approaches to mobile network QoS monitoring, in the context of
Recommendation ITU-T E.806.
Moderator: Fiona Kamikazi, Uganda Communications Commission (UCC), Uganda
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Enock Wakabi, Uganda Communications Commission (UCC), Uganda: “Measurement campaigns, monitoring systems and sampling methodologies to monitor the quality of service in mobile networks – Regulators experience” [Presentation]
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Afonso Madivadua Junior, Autoridade Reguladora das Comunicações de Moçambique, Mozambique: “Measurement campaigns, monitoring systems and sampling methodologies to monitor the QoS in mobile networks - Mozambique experience” [Presentation]
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| 13:30 - 15:00 |
Lunch Break
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| 15:00 - 16:00 | Measurement campaigns, monitoring systems and sampling methodologies to monitor the quality of service in mobile networks – Regulators experience (Part 2)
Representatives from national regulatory authorities (NRAs) showcase their approaches to mobile network QoS monitoring, in the context of Recommendation ITU-T E.806 and
Recommendation ITU-T E.812.
Moderator: Malamin Darboe, Director of Human Resources and Corporate Affairs, PURA, The Gambia
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Dominique Kamano, Autorité de Régulation des Postes et Télécommunications (ARPT), Guinea: “Outil de visualisation des données de couverture et de qualité de services” [Presentation]
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Day 2: Tuesday, 14 March 2023
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09:30 - 11:00
| Deep dive on assessing QoS of popular services in mobile networks (Part 1)
Industry representatives zoom into the topic of QoS parameters and measurements for popular services in mobile networks, in the context of
Recommendation ITU-T E.804, Recommendation ITU-T E.806 and Recommendation ITU-T E.812.
Moderator: Malamin Darboe, Director of Human Resources and Corporate Affairs, PURA, The Gambia
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Jens Berger, Rohde & Schwarz, Germany: "Network performance for emerging services and non-human users" [Presentation] and Jibran Siddiqui, Rohde & Schwarz, Germany: “Enhance network experience by using wireless network decoding” [Presentation]
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Mohamed Hedi Jlassi, Infovista, France: "User Centric Data Correlation for Network Life cycle Automation" [Presentation]
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11:00 - 11:30
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Coffee Break
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11:30 - 13:00
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Deep dive on assessing QoS of popular services in mobile networks (Part 2)
Industry representatives zoom into the topic of QoS parameters and measurements for popular services in mobile networks, in the context of Recommendation ITU-T E.804, Recommendation ITU-T E.806 and Recommendation ITU-T E.812.
Moderator: Malamin Darboe, Director of Human Resources and Corporate Affairs, PURA, The Gambia
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Gorgui Niang, Planet Network International, France: §Industry perspectives on implementation of ITU-T Recommendations E.804, E.806, etc." [Presentation]
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Jonathan Martin, WIDE Int.: "Optimizing Network Performance for Superior User
Experience " [Presentation English] [Presentation French]
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Ramzi
Labidi, Infocom International: "Inside the CDRs" [Presentation]
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13:00 - 14:30
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Lunch Break
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14:30 - 15:30
| Best practices and policies related to service quality
This session will introduce recent ITU-T Recommendations offering best practices and policies related to service quality (e.g., ITU-T
E.803,
E.805,
E.805.1,
Supplement 9 to the E.800 series) with a view to their implementation.
Moderator: Fiona Kamikazi, Uganda Communications Commission (UCC), Uganda
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Nazar Abdallah, Telecommunications and Post Regulatory Authority (TPRA), Sudan: “Measurement Campaigns, and Sampling Methodologies to Monitor the QOS in Mobile Networks in Sudan” [Presentation]
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Samuel Ulrich Ganhouegnon, Autorité de Régulation des Communications Electroniques et de la Poste (ARCEP), Benin: “Generation des cartes de couverture avec l’outil atoll: Cas du Benin” [Presentation]
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Afonso Madivadua Junior, Autoridade Reguladora das Comunicações de Moçambique, Mozambique: "Implementation of Recommendation E.803" [Presentation]
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