Page 20 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

experiences. The integration of smart tourism into the existing framework has the potential to
address conflicts between residents and tourists, improve the quality of services offered to tourists,
and provide better information to the public. The implementation of enabling technologies can
also help to transform the tourism industry and make it more competitive by providing tailored
services that meet the expectations of modern travelers. This can lead to an overall improvement
in the tourist experience and help to ensure the long-term sustainability of the industry.

Smart tourism and sustainable cities are two important concepts that are closely related to one
another. Smart tourism refers to the use of advanced technologies and data analysis to enhance
the tourism experience and create more efficient and sustainable tourism systems. On the other
hand, sustainable cities are those that have been designed and developed in a way that minimizes
their environmental impact and promotes social and economic well-being.

6 Reference framework for integrated management of an SSC | June 2023