Page 19 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

understanding of Smart Cities. The key principles are transparency, participation, and accountability
of sustainable development at an economic, social and environmental level.

The Smart City must be a city at the service of its citizens and must respect basic citizenship
rights. Its institutional organization (political-administrative) will have to embrace the principles of
efficiency, transparency, cooperation and responsibility. All this, together with the new forms of
management and governance, is undoubtedly not yet precisely defined and has not yet, generally,
been implemented but must change our perception of public action.

Through their different indicators and metrics, Smart Cities’ sustainability and efficiency objectives
can only be achieved through the analysis and exploitation of the information generated as a result
of the correct management of city platforms and the applications derived from it.

The use of the Platform and other enabling elements – specifically of the data associated with
the provision and use of municipal services, municipally-owned spaces, and infrastructures that
are now generated by Big Data, cloud computing and the Internet of Things (IoT) – represents an
improvement in the provision and exploitation of internal municipal services by public officials and
by citizens, and an improvement in the use of municipal services. In recent times, we have witnessed
a certain institutional, functional and operational evolution, but also organic and structural evolution
of social needs. This has occurred fundamentally at the local level of government, despite the
restrictive competence reforms that have taken place in some countries, and countries and is clearly
based on the principles of superior control and balance and economic-financial sustainability.

The modern notion of citizenship no longer focuses exclusively on the relationship between a
person and a territory but instead on the functional exercise of a series of inalienable rights and
participation in democratic life.

For good local administration and governance to exist, there must be a proper technological
structure where services for the benefit of citizens can be audited and managed effectively and
efficiently.

Furthermore, it is essential for smart cities to understand their roles in the different economic
activities that take place on their territory. Such is the case for sectors such as tourism, which,
when considered as a vertical of the smart and sustainable city framework, not only supports its
philosophy aimed at cost efficiencies and residents’ quality of life improvement, but also represents
a new way to generate income and job opportunities that translate into prosperity for the local
citizens. Therefore, it is indispensable for cities to consider tourism as part of their smart and
sustainable city strategy since, in most cases, it constitutes a reality that coexists with the resident
life, thus requiring appropriate planning.

All in all, the smart tourism inclusion in the present framework, will contribute to the management of
conflicts derived from the shared use of spaces and services between residents and tourists. It will
also ease the path for public administrations towards the provision of vital information, transform
the tourism offer towards competitive models, and finally, make it possible to provide tailored

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