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Programme

ITU Workshop on Quality of Service and Quality of Experience of Multimedia Applications and Services
Haarlem, The Netherlands, 9-11 May 2016

Contact: tsbworkshops@itu.int

Day 1, Monday, 9 May 2016

09:00 - 10:00	Registration
10:00 - 10:30	Opening session Esa Vesterinen, Vice Presdient, Sales and Marketing, Omnitele Shaun Desmond, Regional Director, Anite-Nemo [ Biography ] Yvonne Umutoni, Chairperson, ITU Quality of Service Development Group (QSDG) [ Biography ] Martin Adolph, Programme Coordinator, International Telecommunication Union (ITU) [ Biography ]
10:30 - 11:00	Group photo and coffee break
11:00 - 12:30	Session 1: Optimization and evaluation of QoS in mobile networks Objectives: This session discusses the QoS evaluation and Optimization of Mobile Networks, namely 2G, 3G/WCDMA, LTE and LTE advanced. This session focuses on best practices. Moderator: Martin Adolph, ITU [ Biography ] Speakers: Shaun Desmond, Anite-Nemo: Measurement and automation of QoS and QoE drive tests for mobile networks [ Biography \| Presentation ] Arnold van Holten, Omnitele: Customer Experience Threshold KPI: Benchmarking mobile network operators – who wins? [ Biography \| Presentation ] Joachim Pomy, Opticom, Germany: QoE & QoS of Multimedia Services [ Biography \| Presentation ]
12:30 - 13:30	Lunch break
13:30 - 15:00	Session 2: Regulatory aspects to ensure the provision of QoS in telecommunication markets Objectives: This session talks about regulatory matters so as to guarantee QoS provision in a telecom market. This session focuses on best practices. Moderator: Yvonne Umutoni, Rwanda Utilities Regulatory Authority (RURA), Rwanda [ Biography ] Speakers: Tiago S. Prado, National Telecommunication Agency (ANATEL), Brazil: Re-thinking the Regulatory Quality Framework in Brazil – Results of the Regulatory Impact Analysis [ Biography \| Presentation ] Antonio Amendola, AT&T, United States: Regulatory challenges of dealing with QoS/QoE for multimedia services in Latin America [ Biography \| Presentation ] Isaac Laryea, National Communications Authority (NCA), Ghana: Parameters/Thresholds of Quality of Voice and Data Services - Case Study of Ghana [ Presentation ]
15:00 - 15:30	Coffee break
15:30 - 16:00	Keynote Rob Buckers, KPN: Performance management for VoLTE - the first steps! [ Biography ]
16:00 - 17:00	Session 3: Evaluation methodologies and functions of QoS and QoE in 4G networks Objectives: This session focuses on methods and metrics for evaluating the QoS and QoE of 4G networks (LTE) and functions of QoS & QoE in 4G networks (such as QoS & QoE of VoLTE and QoS & QoE of ViLTE). Moderator: Tiago S Prado, ANATEL, Brazil [ Biography ] Speakers: Vincent Barriac, Vice-Chairman, ITU-T Study Group 12, Orange, France: ITU-T G.VoLTE: End-to-end QoS for voice over 4G mobile networks (remote presentation) [ Biography \| Presentation ] Alberto Pérez, Omnitele: VoLTE: particularities from measurements to analysis [ Biography \| Presentation ]
17:00	Closing Day 1

Day 2, Tuesday, 10 May 2016

09:00 - 10:00	Session 4: Assuring QoS provision in major events Objectives: This session focusses on how to ensure the QoS provision in events, such as World Cups, Olympic Games, etc. The session discusses best practices and related ongoing work in ITU-T Study Group 12. Moderator: Tiago S Prado, ANATEL, Brazil [ Biography ] Speakers: Marcio Lino, TIM Brasil: Assuring QoS/QoE in Major Events: The FIFA 2014 World Cup Case [ Biography \| Presentation ] Tiago S Prado, ANATEL, Brazil: Assuring QoS provision in Major Events – building international references [ Biography \| Presentation ]
10:00 - 10:30	Faisal Ghazaleh, Ascom Network Testing: Carrier Aggregation - Introduction, Deployment and Analysis [ Presentation ]
10:30 - 11:00	Coffee break
11:00 - 12:00	Session 5: ITU-T Study Group 12 activities Objectives: This session provides an overview of activities of ITU and ITU-T Study Group 12. Moderator: Yvonne Umutoni, RURA, Rwanda [ Biography ] Speakers: Martin Adolph, ITU [ Biography \| Presentation ITU \| Presentation SG12 ]
12:00 - 13:30	Lunch break
13:30 - 15:00	Session 6: Monitoring and evaluating QoS of broadband internet Objectives: This session discusses the best practices methodologies for monitoring and evaluating the QoS and QoE of broadband internet services and networks. Moderator: Stavroula Bouzouki, Hellenic Telecommunications and Post Commission (EETT), Greece Speakers: Christiane Lehmann, TÜV Rheinland: Methodology of the European Commission’s project “Mapping of Broadband Service in Europe” [ Biography \| Presentation ] Yvonne Umutoni, RURA, Rwanda: "Framework for Monitoring the QoS of IP Network Services" [ Biography \| Presentation ] Andreas Gaber, Specure, Austria: Monitoring the quality of internet connectivity - methodology, parameters and lessons learned [ Biography \| Presentation ]
15:00 - 15:30	Coffee break
15:30 - 17:00	Session 7: QoS and QoE of popular OTTs, electronic content subscription services Objectives: This session discusses QoE & QoS functions and measurements of popular OTT services (such as YouTube, Facebook) and electronic content subscription services (e.g., Netflix). Moderator: Martin Adolph, ITU [ Biography ] Speakers: Alexander Raake, TU Ilmenau, Germany / T-Labs, Deutsche Telekom, Berlin: ITU-T P.NATS - Parametric non-intrusive assessment of TCP-based multimedia streaming quality (remote presentation) [ Presentation ] Jani Nikkila, Anite-Nemo: Measuring the popular OTT is equivalent as measuring Customer Experience in Mobile Networks? [ Biography \| Presentation ] Paul Coverdale, Working Party 3 Chairman, ITU-T Study Group 12, Huawei Technologies, China: Standards for Video QoE Assessment (remote presentation) [ Biography \| Presentation ]
17:00	Closing Day 2

Day 3, Wednesday, 11 May 2016

09:00 - 10:30	Session 8: QoS and QoE in 5G (IMT-2020) networks Objectives: This session discusses the QoE and QoS provisioning in IMT-2020 (5G) networks. 5G networks are supposed to deliver enhanced mobile broadband, massive machine type communications, and ultra-reliable and low latency communications. This session discusses end-to-end QoS parameters relevant to 5G networks. Moderator: Stavroula Bouzouki, Hellenic Telecommunications and Post Commission (EETT), Greece Speakers: Hyung-Soo (Hans) Kim, Vice-Chairman, ITU-T Study Group 12, KT Corporation, Korea: 5G Vision and QoS in 5G (remote presentation) [ Biography \| Presentation ] Antonio Amendola, AT&T: Turning concepts into Action: 5G Preparation and the Carrier Eco-System [ Biography \| Presentation ] Martin Adolph, ITU: Overview of ITU activities on 5G [ Biography \| Presentation ]
10:30 - 11:00	Coffee break
11:00 - 12:00	Session 9: Customer satisfaction, service quality management and customer experience management Objectives: This session discusses trends in customer satisfaction issues, service quality management (SQM) and customer experience management (CEM). Moderator: Tiago S Prado, ANATEL, Brazil Speakers: Marcio Lino, TIM Brasil: "Using Big Data to Raise Customer Satisfaction" [ Biography \| Presentation ] Yvonne Umutoni, RURA, Rwanda; and Chairperson, ITU Quality of Service Development Group (QSDG): QoS/QoE Framework for the transition from network oriented to service oriented operations [ Biography \| Presentation ] Mehmet Özdem, Türk Telekom, Turkey: Creation of a CEM index for top services in an operators’ network to score customer experience in terms of basic performance metrics [ Biography \| Presentation ]
12:00 - 12:30	Workshop closing session Representatives of Anite-Nemo and Omnitele Yvonne Umutoni, RURA, Rwanda; and Chairperson, ITU Quality of Service Development Group (QSDG) [ Biography ] Martin Adolph, ITU [ Biography ]
12:30 - 14:00	Lunch break